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Description

CA Unified Infrastructure Management On-Demand Trial

Trial Run-Book

Introduction The Unified Infrastructure Management (UIM) on-demand trial is an alternative means for customers to validate the CA UIM solution in the context of their specific goals and objectives,

without having to provide an environment or infrastructure to host and demonstrate the CA solution

Instead,

the environment is hosted by CA and remote access is granted to the customer

This allows for customers to move at their own pace,

work with the CA UIM solution and gain an understanding of the solutions basic capabilities

The environment contains a variety of systems and technologies available for monitoring with the UIM solution

These include: • Windows and Linux systems • MS SQL and mysql databases • Cisco routers and switches • Vwware • Microsoft Active Directory and Exchange • Tixchange Application (Tomcat/Mysql) In addition,

this is not a limited version of the product

You are free to demonstrate all the capabilities of the solution From alarming,

the data that is collected can be managed and visualized in any way that you desire

This document outlines how the solution can be used to monitor and report on the infrastructure

It includes getting started material and information about how to use the CA UIM solution to meet various monitoring requirements

Keep in mind,

The environment has a clean installation of the CA UIM solution,

just as a normal on premise trial would

This is intended for folks who intend to use and administer the solution

© 2014 CA

ALL RIGHTS RESERVED

Contents TOPIC

Unified Infrastructure Management

UIM Overview

Architecture and Terminology

Overview of the Environment

Getting Started with UIM

Navigation

Discovery and Robot Deployment

Autodiscovery of the Environment

Robot Deployment

Monitoring Configuration

Admin Console 3

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Contents TOPIC

Deploying Probes

Configuring Probes

Monitoring Configuration Examples

Server Monitoring – Probe Config – CPU,

Memory (CDM)

Server Monitoring – Probe Config – Process Monitoring

Network Monitoring – Probe Config

Database Monitoring – Probe Config – MS SQL

Response Monitoring – Probe Config – Response Monitoring

Monitor the Infrastructure

Creating Groups

© 2014 CA

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Contents TOPIC

Viewing Device Details and Performance

Alarm Management

Working with Alarms

Advanced Event Correlation,

Enrichment and Notification

Dashboards

Out-of-Box Dashboards

Creating your Own Dashboards

Creating a New Page

Reporting

Reference Material

© 2014 CA

ALL RIGHTS RESERVED

CA UIM ON DEMAND TRIAL

UNIFIED INFRASTRUCTURE MANAGMENT

In this section you’ll find a high level overview of UIM,

as well as a basic architecture and terms to know as you get started

© 2014 CA

ALL RIGHTS RESERVED

Unified Infrastructure Management UIM Overview CA Unified Infrastructure Management delivers the essential capabilities you need to proactively monitor and manage alarms,

performance and SLAs across the most dynamic and complex environments

Instead of having to deploy multiple point solutions,

you can leverage CA Unified Infrastructure Management and get a single platform to manage your IT infrastructure and services—whether they’re on premise or in the cloud

CA Unified Infrastructure Management is an efficient,

scalable platform that you can use to monitor and manage all the elements of your infrastructure

Extensive Technology Support:

Broad systems coverage

Multi-Vendor network monitoring

Databases,

Sybase,

Microsoft SQL Server,

Applications like Microsoft Exchange,

Active Directory,

Citrix,

Cisco UCS,

Virtualization platforms,

Microsoft Hyper-V,

Solaris Zones,

IBM PowerVM,

Citrix XenServer and Red Hat Enterprise Virtualization

Synthetic application transaction recording,

Public and private cloud environments,

Rackspace,

Google Apps,

Salesforce

Vblock and FlexPod

Key Capabilities:

Custom and out-of-box dashboards and reports

Alarm management and intelligent performance alerts

Monitoring services levels with SLA/SLOs

Extendable platform with open APIs

© 2014 CA

ALL RIGHTS RESERVED

Unified Infrastructure Management Architecture and Terminology The UIM architecture is extremely flexible

high availability and multi-tenancy

Below is a small scale example of the architecture,

and common terms to familiarize you with the UIM landscape

NOTE: All components shown below are on the singe UIM system in this environment,

but can and often are separated

Terms to Know

Unified Management Portal

Primary Hub Data Repository

Robot – Robots are the onboard intelligence that are deployed servers

Once deployed,

the Server can now be used as a platform for running probes (monitoring or utility) – Think Agent

Probe – Software package which either collects metrics based on technology types and/or helps run the solution

Hub – The hub exists as a probe which,

causes that robot to now handle the communications required to receive messages from subordinate or children robots as well as forward those and other Hub’s messages to the primary Hub

QoS – Quality of Service – Performance trend data for analyzing historical behavior

Simply put,

Metrics

NAS – Nimsoft Alarm Server,

responsible for processing and responding to any and all alarms through the AutoOperator mechanism

Go Here for additional UIM Architecture Reference

© 2014 CA

ALL RIGHTS RESERVED

CA UIM ON DEMAND TRIAL

OVERVIEW OF THE ENVIROMENT

Here you will find out about the environment that you have at your disposal to monitor

It includes a number of systems,

network and application components

© 2014 CA

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Overview of the Environment As mentioned in the introduction,

there are a number of systems and technologies that can be monitored with UIM within the trial environment

Shown below is the architecture for the Tixchange application which is also hosted within the environment and can be leveraged for monitoring

© 2014 CA

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Overview of the Environment Listed in the table below are all of the devices in the environment

Name/IP

UIM 192

System where all UIM components are installed (this includes the UPM,

Database and Primary HUB)

SAG-APP 192

This is the jump station (where you login to)

This is the system where the Uis are run from and can be used for robot/probe deployment

SAG-SOI 192

This is a system running a MS SQL DB

DB access credentials: sa/CAdemo123

SAG-NFA 192

Windows OS

SAG-VC 192

Virtual Center Sysetm (2 ESX Hosts) VC Credentials: admin/CAdemo123

SAG-ESX1 192

Root/CAdemo123

Esx host

SAG-ESX2 192

Root/CAdemo123

Esx host

AZ-SITE 10

Cisco Router

FL-SITE 10

Cisco Router

MI-SITE 10

Cisco Router

NY-WAN 10

Cisco Router © 2014 CA

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Overview of the Environment Listed in the table below are all of the devices in the environment (cont)

Name/IP

SAG-TIX-WEB-1 192

Tomcat webserver (linux)

SAG-TIX-APP-1 192

Tixchange app server (linux)

SAG-TIX-DB 192

Mysql db (linux)

SAG-CLIENT-AZ-1 10

Linux tixchange client

SAG-CLIENT-FL-1 10

Linux tixchange client

SAG-CLIENT-MI-1 10

Linux tixchange client

© 2014 CA

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CA UIM ON DEMAND TRIAL

GETTING STARTED WITH UIM

In this section you understand how to access UIM,

and some of the basics on the UI

© 2014 CA

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Getting Started with UIM By now,

you’ve received your access to the UIM trial environment and have logged in

The Citrix login takes you to the SAG-APP system within the environment

From here,

you can RDP/SSH to any of the other systems in the environment if desired,

but you should be able to run your entire trial from this system

Upon logging in to the system,

you’ll be greeted by the CA On Demand POC Landing page: Here,

you are provided direct links to the Tal Runbook (this document),

a link to the UIM Unified Management Portal and links to the official UIM Documentation

As you may have guessed,

the UIM software is already installed and you ready to begin your trial

© 2014 CA

ALL RIGHTS RESERVED

Getting Started with UIM UI’s There are two user interfaces for the UIM solution

The Infrastructure Manager and the Unified Management Portal (UMP)

The infrastructure manager is a legacy thick client that can still be used for monitoring configuration

The majority of all administration,

configuration and usage of the UIM solution will be in the UMP

We are currently transitioning all capabilities to that UI,

but there are still some pieces needed for the Infrastructure Manager

When to use what: Infrastructure Manager – Alarm enrichment,

Probe package configuration

HA and SSL tunnel setup and configuration

Small subset of probe configuration

Unified Management Portal

! Included within the UMP is easy access to the UIM Admin Console

This is where probe deployment and configuration takes place

The Infrastructure Manager can be launched from a shortcut located on the desktop

The UMP can be accessed via the web and is available from the launch page as well as desktop shortcut

Use this icon for launching the Infrastructure Manager if needed

© 2014 CA

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Getting Started with UIM Navigation Upon launching the UMP,

you see the login screen below

Login in with: User: administrator Password: CAdemo123

© 2014 CA

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Getting Started with UIM Navigation The default landing page for the UMP is the Unified Service Model (USM)

This is a standard portlet that can be added as desired (more on that later)

Here is a basic breakdown of the USM view

You can view the details and status of groups and devices,

as well as view alarms in context

Maintenance mode can also be set for groups and devices

The USM view is used to view the objects that have been discovered in your environment

The default orientation is tree,

but badge views can be selected as well (based on grouping)

Once you discover the environment,

groups (static and dynamic) can be created to organize your infrastructure

More on that to come…

© 2014 CA

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Getting Started with UIM Navigation Along the page header,

there are links to other pages

Pages can be added and configured to include a variety of portlets (lists,

there will be more on adding new pages later

The default pages are show below:

Unified Dashboards – This includes out of box pre-built dashboards that provide high level views and insight into specific technologies

The Unified Dashboards list can be modified to suit your needs (you can remove dashboards that are not relevant,

or add new ones you may have created)

Reports – This page contains links to various aspects of reporting capabilities within UIM

You can create ad-hoc performance reports (Performance Reports) as well as run (and create) historical pre-defined reports (Unified Reports)

Design – The Design page provides access to a few design tools

Here you can design your own dashboards with the Dashboard Designer as well as create your own lists with the List Designer

Once saved,

these are then available for you to make available in different Pages

Configuration – Allows you to create User accounts and access policies

© 2014 CA

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Getting Started with UIM Navigation At the very top of the page,

you’ll have option to modify the view(s) by adding new pages or portlets to existing pages

In addition,

pages and appearance of the portal by changing the appearance with logos,

You can customize the UMP to make it unique and specific to your organization or different customers you service

There will be specific use cases for these techniques in the run book

Add– Add new pages and/or portlets to existing pages

Manage – Add child pages,

Go to – Go to the Control Panel (for managing sites and pages),

and quickly switch between sites (which contain different pages)

© 2014 CA

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CA UIM ON DEMAND TRIAL

DISCOVERY AND ROBOT DEPLOYMENT

In this section,

you’ll see how quick and easy the discovery process is,

then how to deploy robots to selected systems

© 2014 CA

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Discovery and Robot Deployment Autodiscovery of the Environment First thing you want to do is discovery the devices in the environment

You’ll notice that when you first login to the UMP,

the Discovery Wizard launches automatically

You can choose to start there,

or if it’s not currently open from the Home tab in the UMP,

select Actions->Discovery Wizard

The Discovery Wizard will now open

Here you will enter scope,

credentials and scheduling information for the discovery

GOOD TO KNOW: The UIM API’s can also be leverage for discovery purposes

© 2014 CA

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Discovery and Robot Deployment Autodiscovery of the Environment 3

Go through the credentials portion (WMI,

Linux/Unix,

SNMP) and add the following credentials:

WMI User: admin Password: CAdemo123 User: administrator Password: CAdemo123

Unix/Linux User: root Password: CAdemo123 SNMP: public private 4

In the Scope section,

© 2014 CA

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Discovery and Robot Deployment Autodiscovery of the Environment 5

Enter a scope name

Select the “Import” button

Copy the IP’s from the “POC_Discovery_List

Select Next,

which brings you to the Schedule section

Hit Finish (the Run Discovery Now is checked)

© 2014 CA

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Discovery and Robot Deployment Autodiscovery of the Environment 9

Once the discovery completes,

you’ll see the results in the Inventory view of the USM

© 2014 CA

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Discovery and Robot Deployment Robot Deployment Now that the environment has been discovered,

Robots can be deployed to different systems

From the USM Inventory View,

Select the Actions Button 3

Select Deploy Robots

© 2014 CA

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Discovery and Robot Deployment Robot Deployment Now that the environment has been discovered,

Robots can be deployed to different systems

Select the systems (via the check box) with an OS Name of Windows or Linux 2

In the Hub field,

select the SAG-UIM hub from the drop down 3

Select the Deploy button 4

You’ll then get a job status window giving you the deployment status

© 2014 CA

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CA UIM ON DEMAND TRIAL

MONITORING CONFIGURATION

Here we will cover how to configure monitoring

In this trial we only cover configuring individual probes,

but it should be noted that UIM does support bulk configuration

© 2014 CA

ALL RIGHTS RESERVED

Monitoring Configuration Admin Console (AC) Now that Robots have been deployed,

you’ll want to deploy probes to monitor system,

application and response components

The Admin Console is where you will do the majority of your UIM probe deployment and configuration

The Admin Console can be accessed through the Actions menu within the USM

NOTE: UIM provides the ability deploy robots and probes (with configuration) with the use of Packages and Super Packages (currently done through the Infrastructure Manager)

For more information on packages and bulk deployment reference: The Wiki here

© 2014 CA

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Monitoring Configuration Admin Console (AC) The Admin Console allows you to deploy and configure probes (in addition to things like stop/start/restart robots and probes,

Shown below are the navigation basics on the Admin Console Infrastructure View (default):

The HUB in the environment (you could have many,

Robots reporting to that Hub Toggle between the Infrastructure view and Archive view (more on that next)

© 2014 CA

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Monitoring Configuration Admin Console (AC) By selecting a Robot,

you can then see the probes deployed to it and basic information about them

NOTE: The blue highlight around the SAG-UIM-WIN robot indicates that the HUB has been deployed to that system

© 2014 CA

ALL RIGHTS RESERVED

Monitoring Configuration Admin Console (AC) The UIM Archive is where probes are stored for deployment

There is a Local Archive (stored locally on the system) and a Web Archive where you can access probes that get updated by CA Technologies

This allows you easily get updated probes and deploy them to systems,

without having to upgrade or install patches (NOTE: The Web Archive requires a CA Support ID,

so it will not be available for the On-Demand Trial,

however you should have all you need)

Probes available for deployment

© 2014 CA

ALL RIGHTS RESERVED

Monitoring Configuration Deploying Probes Let’s walk through deploying a probe or probes: 1

In the Admin Console,

Select Local Archive 3

In the probe list,

select the check box next to the CDM (CPU,

Memory,

Disk) Probe 4

Select one or more robots (via the check box) 5

Select the “Deploy” button 1 2

© 2014 CA

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GOOD TO KNOW: Robots and probes (and their configuration) can be packaged as files and included or deployed with 3rd party software delivery programs

Monitoring Configuration Configuring Probes Once probes are deployed,

they can be configured right from the Admin Console

Configuring probes allows you to specify what metrics to monitor,

To configure a probe: 1

Select a probe from the right hand navigation window of the Infrastructure tab (i

In the probe list to the right find the cdm probe 3

Click the downward facing arrow next to cdm to bring up the probe configuration context menu 4

Select Configure from the context menu (note you have other options such as restart,

This brings up the probe configuration window (a new 33window)

REMEMBER: While this On-Demand trial focuses on simply configuring individual probes,

bulk probe configuration can be pushed out to multiple systems

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Monitoring Configuration Configuring Probes In the probe configuration window,

you can make general probe configuration changes as well as metric collection,

The probe configuration window defaults to the high level probe configuration (i

You will see the probe name highlighted in the navigation pane on the left

You can select other objects in the tree to configure specific items on the probe for monitoring (store metrics,

configure static and dynamic thresholds…etc)

GOOD TO KNOW: You can also set a “base” configuration (or multiple) for different probes,

then store that updated probe (with the config) to your local archive

That probe can they be deployed to multiple robots with that base configuration 34

© 2014 CA

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CA UIM ON DEMAND TRIAL

MONITORING CONFIGURATION EXAMPLES Included in this section are a few examples of configuring specific probes for different monitoring domains/technologies

The intent is to simply get you familiar with probe configuration,

and give you some data for your trial

We hope you go BEYOND the examples and configure more

REMEMBER – For this trial,

we are configuring probes individually,

UIM certainly supports the ability to distribute probe configurations to multiple systems

© 2014 CA

ALL RIGHTS RESERVED

Monitoring Configuration Examples Server Monitoring – Probe Config – CPU,

Memory (CDM) In this example,

well setup some basic monitoring for the CDM probe (CPU,

Memory)

Lets start with static alarms,

and enabling performance data collection

Ensure the CDM probe is deployed to the SAG-APP robot,

and open the CDM probe config for the SAG-APP system

select the “Disk Usage” folder under the C:\ drive on the left side navigation tree 3

In the “Alarm Thresholds” section,

check the “Enable High Threshold” box and set the threshold to 50 (this will ensure you get an alarm)

Scroll down,

under “Monitors” ensure the “Disk Usage (%)” is selected,

check the “Publish Data” checkbox

Enable others as desired

HIT THE SAVE BUTTON Enable High/Low Threshold: As you might expect,

you enable static thresholds and can set the value

Publish Data: This instructs the probe to collect and store the specific metric

When checked you can view 36 the data historically

© 2014 CA

ALL RIGHTS RESERVED

Monitoring Configuration Examples Server Monitoring – Probe Config – CPU,

Memory (CDM) Now lets look at a dynamic thresholds

In this example we’ll setup an alarm for if Total CPU is over 95% for 20 out of 30 minutes

Select “Total CPU” under the “Processor” folder

Select “Total CPU Usage” from the monitors table (notice out of box static thresholds are enabled) 3

Select “Compute Baseline” 4

Select “Dynamic Alarm and choose Percent from the algorithm menu 5

Set a critical level of “> 20” 6

Enter a custom alarm message 7

This will generate an alarm if CPU is 20% is normal “baseline” value

As you can see,

there are many dynamic alarm capabilities

These include Deviation from normal (in algorithm section % and std dev) ,

as well as “Time to Threshold” and “Time TO Threshold

For more information on setting thresholds,

© 2014 CA

ALL RIGHTS RESERVED

Monitoring Configuration Examples Server Monitoring – Probe Config – Process Monitoring In this example,

we will demonstrate how to setup process monitoring

Deploy the “processes” probe to the SAG-APP system 2

Open the probe configuration for the processes probe

Explore some of the options,

on the high level processes view you can see how you can monitor things like “total number of processes”

Select the SAG-APP system (under processes)

Here you can see the currently running processes etc

Select the icon next to the SAG-APP system and select “Add Process” 4

In the process monitoring profile,

enter a Profile Name and the process name of “cmd

Now select the Process State folder (under cmd

exe) and select “Publish Alarms” and “Process Down Alarm” 6

SAVE CHANGES

© 2014 CA

ALL RIGHTS RESERVED

GOOD TO KNOW: This is easy to test,

just stop/start a command window on the SAG-APP box

Monitoring Configuration Examples Network Monitoring – Probe Config

the SNMPCollector probe is used

From the AC,

the Configure on the snmpcollector probe

In the snmpcollector probe configuration,

you’ll see various information including a link to supported vendors,

To the right of the Discovery Filters folder,

and select “Query Discovery Server”

This will pull back the SNMP devices from the initial Discovery under the Profiles folder

© 2014 CA

ALL RIGHTS RESERVED

Once this is complete,

the SNMPcollector will start collecting SNMP device and interface metrics based on the default profile templates

Shortly after this the metrics will be available in the USM (more on this later)

The “Template Editor” allows you to change what metrics are collected and how UIM monitors them

Monitoring Configuration Examples Database Monitoring – Probe Config – MS SQL Let’s monitor a MS SQL DB,

there is one installed on the SAG-SOI system

From the AC,

deploy the “sqlserver” probe to the SAG-SOI system (note,

this probe does not have to be deployed to the actual DB system)

Once deployed,

open the probe configuration for the sqlserver probe

Select ,

next to sqlserver and “Create new connection” 4

Enter a Name of “TEST DB”,

User ID of “sa”,

Password of “CAdemo123” and Server Name of “SAG-SOI”

© 2014 CA

ALL RIGHTS RESERVED

Monitoring Configuration Examples Database Monitoring – Probe Config – MS SQL 5

Once created,

select “Create new profile” next to the new “TEST DB” connection

Enter a Name of “POC DB Profile”,

and select “TEST DB” from the Connection dropdown Under your newly created profile,

you’ll have a number of default checkpoints that you can inspect and change if desired

Additionally there are a number of other checkpoints/metrics that can be monitored

Those can be added by selecting “Add Profile Checkpoints” next to your POC DB Profile

you will see additional checkpoints that can be added and modified

GOOD TO KNOW: Another great way to monitor DBs is with the sql_response probe – use it to run sql queries to db’s for availability and response time…try it out

© 2014 CA

ALL RIGHTS RESERVED

Monitoring Configuration Examples Response Monitoring – Probe Config – Response Monitoring CA UIM provides the ability to execute a number of different application/protocol response tests (DNS,

Citrix,

Jitter,

SQL…and more)

In this example,

we’ll configure an http test with the url_response probe

From the AC,

deploy the “url_response” probe to the UIM system

Once deployed,

Select next to url_response and select “new profile”

In the New Profile window,

enter a Profile Name of CA Wiki,

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Monitoring Configuration Examples Response Monitoring – Probe Config – Response Monitoring 5

Once created,

you can select the Metric folder under the new profile and enable data collection (Publish Data) and Thresholds

Once the configuration is saved,

you will be able to see the data (graphically) in the Metrics tab for the UIM system in the USM (we’ll learn more on that in the next section)

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Monitoring Configuration Examples Response Monitoring – Probe Config – Response Monitoring Let’s now use the net_connect probe to create ping tests for network devices (it could certainly be servers as well)

Net_connect not only can test icmp response times and packet loss (and jitter),

but it can also run port scans on systems to determine which services/applications are running

From the AC,

then Configure on the net_connect probe

Select “Add New Host” to the right of net_connect

Enter Hostname “ny-wan” and IP 10

Here you can enable metric collection and thresholds 5

Ensure Publish Data is check under Response time (and enable any other)

You can do the same for the Packet Loss folder

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MONITORING THE INFRASTRUCTURE

Now that you have things setup,

lets take a look at how you can monitor the infrastructure using CA UIM

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Monitoring the Infrastructure Creating Groups A key to effectively monitoring and visualizing the infrastructure is grouping objects that may be relevant to different users or organizations

UIM groups can be created to represent technologies,

Groups can be static or dynamic (based on search criteria)

Groups are pretty simple,

here is an sample dynamic group

In the group tree,

select the + button next to the Groups

In this example,

For the criteria,

select “hostname contains tix” and select “Apply Filters”

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Monitoring the Infrastructure Viewing Device Details and Performance The USM (your Home page) is where operations and engineers can inspect groups,

It provides quick and easy access to details,

alarm information and performance details

In the next few pages we’ll highlight a few different devices and review the available data and workflow

In the USM view,

You can quickly find this in the group tree (Operating Systems>Windows),

or leverage the search in the upper right

In the details tab,

you’ll quickly see device information as well has key performance indicators to the right

If you select the “pop out” in one of the charts,

it will allow you view a full 4 2 performance report for that metric

As you might expect,

the Alarms tab shows context alarm information (more on That to come)

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Monitoring the Infrastructure Viewing Device Details and Performance 5

The metrics tab is where you can see ALL the metrics that you are collecting for that system (across multiple probes,

so if you are monitoring a database,

The Groups tab will show you all groups that the selected device is a member of

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Monitoring the Infrastructure Viewing Device Details and Performance 1

Lets take a look at a network device

Select ny-wan

The Response Time metric is directly from net_connect probe we configured earlier

The metrics tab here will have all the default SNMP metrics also

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Monitoring the Infrastructure Viewing Device Details and Performance 4

you’ll get a list of interfaces on the device,

Double-click the gig3 interface,

and you’ll have the interface view with details and metrics

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Monitoring the Infrastructure We will review the reporting capabilities of later in greater detail,

however it’s easy to leverage pre-configured reports available for Groups and individual devices

Let’s briefly review those

To access the reports,

from either a device OR group within the USM,

From Sag-App,

select Reports-> At a Glance Report

The configuration section can be left as is,

The at a glance report shows high level information about the system in question

The USM Dynamic report will show 1 more metrics,

and the Trend report will allow you to choose metrics

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Monitoring the Infrastructure 1

As was mentioned,

you can also select a Group and the Reports tab now has group context reports

In this example,

select “CPU Usage (%) – System

CPU” Select Run

A key report for proactive monitoring is the “Situations to Watch’ report

This provides you with a report that highlights systems and metrics that are approaching threshold values so you can understand where you have to focus BEFORE problems happen

NOTE: For Situations to Watch to work,

the objects in the group you are running it against must have metrics with “Baseline” and “Time TO Threshold” values configured

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ALARM MANAGEMENT

Alarm Management is a key feature of any monitoring tool

CA UIM provides actionable and flexible alarming,

with the ability to perform advanced correlation

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Alarm Management Working With Alarms Often times the first priority is alarm management

CA UIM not only alerts on faults and performance violations,

but also allows you to be proactive with things like Time TO Threshold alarms

Letting you know BEFORE the threshold is breached

CA UIM supports advanced event correlation,

enrichment as well as multiple methods of notification

One of the core components of the UMP is the alarm console (you’ve likely already seen it if you’ve made it this far)

The Alarm Views are context driven

There is a global Alarm View,

which is accessible via the Alarm View icon in USM

This show all alarms

there are “Alarms” tabs for groups and devices

These show only alarms in the context of the contents of a group,

When looking at an alarm view,

you get a graphical representation of alarm counts (configurable)

This view can be minimized by clicking the small arrow in the upper right

You also get the context driven alarm 3 list

This can be filtered,

sorted and and formatted in list and table formats

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Alarm Management Working With Alarms You can take many different actions on alarms such as acknowledgement,

These are useful collaboration tools to help you be more effective and proficient when troubleshooting problems

The alarm details provides important information about the alarm (and can be customized if needed)

In the filter window,

It should find the disk threshold set in the examples section

Select the “More” tab

You can also see icons for acknowledgement,

In the details section,

you get a bit more info on “where” the alarm came from

Select the “Metric” tab

For performance based alarms,

you’ll then get to see a brief history of the trend and what has led up to the threshold breach

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Alarm Management Working With Alarms 5

GOOD TO KNOW: Annotations can be automatically updated using alarm enrichment

Many customers use this to programmatically add more information to the alarm (i

You can also select the “Annotation” button

You can now add a note that others who may be working on this issue can easily see

Once you click OK,

you’ll notice the annotation button has change to indicate that a use has entered a note

If you select it again,

you’ll see that it indicates who and when the note was made

You can also multi-select alarms (with the checkboxes to the left) and use the “Actions” button to perform these tasks in bulk

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Alarm Management Working With Alarms Another important feature of UIM’s alarm management capabilities is Maintenance Mode

Maintenance mode allows you to put devices or groups of devices in a state where alarms will not be processed

Maintenance Mode can be initiated ad-hoc or on a scheduled basis

This is a great way to prevent false or known alarms during maintenance windows

When a device is in maintenance mode,

but alarms will not be generated

You can set an individual device to Maintenance Mode by selecting the “wrench” icon in the details view of USM

You’ll then set your schedule

Once you do this,

you’ll then see your schedule(s) in the Details view

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Alarm Management Working With Alarms 1

You can also set maintenance mode for groups as well

Select the Maintenance tab (with a group selected)

Create a new schedule (all existing schedule will be shown here as well)

Once you have your schedule,

you can drag a group over to the existing schedule by selecting the three vertical bars icon next to the group ( )

You will then be able to drag your group to the schedule you choose

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Alarm Management Advanced Event Correlation,

Enrichment and Notification CA UIM has very powerful event correlation,

enrichment and notification capabilities

These can be configured with the Nimsoft Alarm Server (nas) probe

Nas is one of the few probes that requires the Infrastructure Manager client for configuration (at least for now)

In this section we’ll walk through some of the basic concepts of the nas

We will only touch on a few of the most important concepts,

so please reference the nas documentation for more information

To launch the Infrastructure Manager,

from the desktop double click the Infrastructure Manager icon (select the Advanced button,

then enter the password of CAdemo123)

In the Infrastructure Manager,

select the “UIM” robot under UIM_Hub

In the probe list,

In the nas configuration UI,

select the “Auto Operator” tab

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GOOD TO KNOW: The Infrastructure Manager can also be used to configure other probes as well

Alarm Management Advanced Event Correlation,

Enrichment and Notification As was mentioned before,

here we will focus on a few elements of the Auto Operator tab (again please reference the documentation for more detail)

Auto Operators allow you to perform actions based on different event criteria and filters

Those actions include creating new alarms,

Here is a quick summary of what some of the items provide: 1

Scheduler: You can schedule your auto operators

Perhaps you only want certain notifications at certain times

Pre-processing Rules: Here you can choose to filter out (exclude) certain events/alarms from even being handled by the nas

Maybe there are certain events that are completely meaningless and you do not want UIM to process them

Scripts: Here you can upload scripts that can then be run by an auto operator based on different criteria

Triggers: Think of triggers as alarm filters

You can setup multiple triggers that will catch different alarms based on the criteria you specify

Profiles: Here is where you set Auto Operator profiles

These will take action based on specific criteria that is set (for example you can reference one or multiple triggers mentioned above)

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Alarm Management Advanced Event Correlation,

Enrichment and Notification Now lets walk through a quick example in which we see 2 specific types of alarms on a system,

and correlate those to a new alarm

In the triggers tab,

we’ll need to create 2 new triggers

One for a CPU alarm,

In the triggers window,

right-click in the triggers area and select “New”

We do a very simple trigger here

For the trigger: select minor,

major and critical in the severity buttons

Enter UIM in the hostname field,

enter *cpu* in the Message String field (this will catch any message with “cpu” in the string)

Click OK,

Create a second trigger (you can select Copy,

on the one you just created) and replace *cpu* with *memory*

You should have two new triggers

Select the “Apply” button

The color of the “flag” next to your trigger indicates if there are alarms currently present that meet your criteria (blue = yes)

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Alarm Management Advanced Event Correlation,

Enrichment and Notification 7

You can also right click on your trigger and select “Show Events” to see the events that meet your criteria

Now let’s create the auto operator profile

In the “Profiles” tab,

right-click in the window and select “New”

Select “new_alarm” as the Action Type (you can see a variety of others as well)

For the message,

enter something to indicate that both CPU and Memory are high

Select a severity of Critical

Under Action Mode,

In the Triggers tab,

select the two you just created and move them over to Selected Triggers

Select OK

Back in the main UI,

Next we’ll show a quick way to test your profile

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Alarm Management Advanced Event Correlation,

Enrichment and Notification 1

To test your new profile,

Select the “Send Test Alarm” button

In the Alarm Properties window,

enter a Message text of something that includes “memory”

Set the Source of Sender as “UIM”

Click Send Send another test alarm that has a string that include “cpu” and has a Source Sender of UIM

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Alarm Management Advanced Event Correlation,

Enrichment and Notification 1

You should now see your new alarm

This was a very simplistic (and manufactured) scenario

Hopefully however you can see how you can use the nas to provide more detailed correlation,

enrichment and notifications for alarms based on a wide range of criteria

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DASHBOARDS

CA UIM provides both out-of-box and customizable dashboards

This section will walk you though some examples

Including creating your own dashboard

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Dashboards Out Of Box Dashboards There are many dashboards available to you out of box

These are found in the Unified Dashboards page in the UMP

The majority of these dashboards are technology focused and a great place to get started

In the Unified Dasbhoards drop down,

select the “Servers” dashboard

Each dashboard provide context drill downs to each of the objects within them (select the system name)

Select the Network Device Health dashboard

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GOOD TO KNOW: You can add or remove dashboards from the Unified Dashboards list

Many of them will not have data for this on demand POC but you can still select them and see what metrics are present

Dashboards Creating Your Own Dashboards Hopefully you are starting to see the tremendous capability of CA UIM to collect fault and performance data from a wide range of technologies

We’ve quickly walked through the USM to view data on individual devices/interfaces and demonstrated some of the out of box dashboards

The Dashboard Designer provides you with a simple way of creating very basic to extremely detailed dashboards in any way that you choose

The only limit to the way you can visualize the data is your imagination

The dashboard designer allows you to create dashboards using icons,

charts and graphs leveraging the vast data that UIM is collecting (and even external data)

Dashboards can be tailored to specific style sets and include images and logos as you choose

In this section,

we will walk through a brief example to get you started

For more information on creating dashboards the documentation can be referenced here

To access the Dashboard Designer,

You’ll now see the “Open Dashboard” window

Select “New”

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Dashboards Creating Your Own Dashboards 3

You will now see the canvas to design your new dashboard

In the canvas area,

you can drag different widgets and set data sources and properties for those widgets to build out your dashboard

Before we give an example,

To the right of the screen are the tools for designing dashboards

Select the “Canvas Properties” button

Here you can change the size of the dashboard,

grid and add background images

To the left,

This is where you will save your dashboard

You can also use the “Live view” selection to bring your dashboard to life for testing purposes

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Dashboards 9

Creating Your Own Dashboards 7

To add contents to a dashboard,

you simply need to drag widgets to the canvas

Select the “Widgets” button

Here you will see a few categories for different types of widgets

Drag a Circle,

Gauge and Line (chart) into the canvas area

You can now select the “Widget Properties” button (with a widget in the canvas selected) and change the name,

URL (for context drill down),

and other properties of the widget

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Dashboards Creating Your Own Dashboards 1

Data Sources determine what data is feeding your widget

Data sources can be alarms,

With the Circle widget selected,

in the widget properties section,

scroll down to the “Data Sources” selection

In the “Type” field,

You can create data sources in bulk using the “Data Source” button,

however you can also do them for individual widgets on the fly

Select the + button to create a new data source

The create alarm filter window will come up

Enter a “Name” and select the + button next to Alarm Filters

Enter “Hostname is sag-app” for the filter

As you can see you can create all kinds of filters to find one or more alarms that would then impact your widget (you can test the results with the Test button)

Click “Create”

Now the circle widget will change status based on any alarms present of the sag-app system

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Dashboards Creating Your Own Dashboards 1

For the next widget,

we’ll use the Data Sources button to demonstrate defining data sources there (as opposed to within the widget properties like we did with the circle)

Select the “Data Sources” button,

then expand the Metric section

Here you can quickly find systems by navigating the “Groups” structure

You can also select the search button to quickly find systems that are being monitored

Find the “sag-app” system and navigate to the CPU Usage metric

Now drag the CPU Usage metric (highlighted in blue) over onto the gauge widget in the canvas

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Dashboards Creating Your Own Dashboards 1

Lets now add a data source for the Line chart

Select it in the canvas and then the Widget Properties button

Scroll down to the Series section and select QoS under the Series Data Source Type

Select the + button to add a new data source

In the Creaet QoS Data Source,

select QOS_NET_CONNECT with a Source of UIM

Then select the ny-wan:ping in the Target window (this is the ping response test we set up earlier)

You can also modify additional chart properties like the axis names and scales

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Dashboards Creating Your Own Dashboards 1

Lets now add a data source for the Line chart

Select it in the canvas and then the Widget Properties button

Scroll down to the Series section and select QoS under the Series Data Source Type

Select the + button to add a new data source

In the Creaet QoS Data Source,

select QOS_NET_CONNECT with a Source of UIM

Then select the ny-wan:ping in the Target window (this is the ping response test we set up earlier)

You can also modify additional chart properties like the axis names and scales

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Dashboards Creating Your Own Dashboards You’ve now created a simple dashboard leveraging a few different widget types

Hopefully you’ll take some time to build out additional components to your dashboard(s)

The last step for our example is to save,

test and publish the dashboard

In the next section,

we’ll show how to add your dashboard to the UMP as a different page

In the dashboard menu (top left),

select Save As (provide a name)

This allows you to see your dashboard with the data sources feeding it (to return to edit mode,

select the pull down in the center of the view,

Select “Publish” from the dashboard menu

Choose “Public” in the Visibility drop down,

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Dashboards Creating a New Page You’ve now successfully created a new dashboard,

the next step is to make it viewable from a UMP Page

In this section,

show how you can add different portlets,

and add the dashboard you just created

From the “Add” menu of the UMP,

Enter a Name for your new Page

Now select your new Page (it will be blank)

and this time choose “Portlet”

You’ll get a list of portlets to choose from

Click the Add button next to Monitoring

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Dashboards Creating a New Page 1

You now have 2 portlets in your Page

Select the Options button (small wrench) in the upper right of the Dashboard portlet you added and select the “Preferences” option

In the preferences screen,

adjust the height to 200 and choose your newly created dashboard in the Default Dashboard section

You can also change the name of the dashboard portlet and other cosmetic items in the “Look and Feel” menu under Options

This will allow you to enter the URL (try http://wiki

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Dashboards Creating a New Page There are a variety of other options when working with Pages and Sites

For example,

you can go to Manage-> Page Layout option to change the layout of your page

You can reference the documentation for more info on sites and pages

Your new page should look something like this

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REPORTING

In this section,

we’ll review some of the vast reporting capabilities of CA UIM

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Reporting CA UIM offers a few different ways to report on your infrastructure

We will cover a few examples here to get you started

Lets start with “Performance Reports”

Performance Reports allow you to visualize one or more data points (QoS Metrics) in a chart format

These reports can be accessed via the Performance Reports designer in the UMP and allow you to create,

save or modify existing reports

These can be displayed as a part of a dashboard or even called from other dashboards as drill downs

In the UMP,

select the Reports page pull-down,

then “Performance Reports”

In the Host window,

In the target window,

drag the CPU_Usage object into the chart window

Do the same for the “QOS_MEMORY_PERC_USAGE”

You’ll now see the 2 metrics in the report (note you can add multiple systems/objects as well)

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Reporting The performance charts are very flexible and data can be modified,

exported or saved (for reference in a dashboard)

Configure the report to display baselines,

View the raw data,

generate a URL link to the report…

Add more charts to your report… Save and export your data

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Reporting Another reporting capability is Unified Reporter

The Unified Reporter is an engine that lets you produce pre-configured reports for a variety of needs,

as well as create your own custom reports

Select “Unified Reports” under the Reports page pull down

You can find the pre-created reports by navigating the Folder Hierarchy to the Nimsoft Monitor reports in the Public folder,

or choose the Library from the menu

Select the Servers folder,

then the Servers By CPU Usage report

The reports can also be exported in a variety of formats

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Here you will find out about creating SLA’s in UIM

SLAs are powerful ways in which you can understand service levels and report on service delivery

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SLAs SLA’s are an extremely powerful way to monitor your infrastructure in business terms

With SLAs,

you can create service level objectives (SLOs) that are comprised of different performance and availability metrics

The SLA status is then driven by the metrics defined within associated SLOs

You can represent the delivery of applications and services as SLAs,

providing high level visibility on how well those services are performing

For more detail on SLAs,

you can reference the documentation here

To create an SLA(s),

you must first add the SLM portlet to a new or existing page

Select Add->Page to add a new page

In the new page,

select Add->Portlet and choose “SLM”

In the SLM view,

select NEW->Service Level Agreement

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In the SLA creation window,

give it a name and select New in the “Objectives” tab

As you can see,

there is a great deal of options and flexibility

In the quality of service tab,

As an example select QOS_NET_CONNECT,

source of UIM and target of “ny-wan:ping” (that was configured previously)

You can set a threshold as well

You now have a simple SLA,

looking at response time for the ny-wan device

You can now choose your compliance period (day,

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You can now leverage the sla data in dashboards and reports,

as well as receive alerts on breaches of compliance

This gives you the ability to understand at a high level how services,

groups or locations are performing

CA UIM ON DEMAND TRIAL

REFERENCE MATERIAL

In this section,

we’ll review some of the vast reporting capabilities of CA UIM

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Reference Material Thank you for your interest in CA UIM

We hope the On-Demand Trialexperience was a positive one

Please remember,

we took you through a very small subset of use-cases just to give you a basic understanding of UIM

We can certainly assist you with other use-cases or capabilities that you require

Listed below is additional reference material you might find helpful

DESCRIPTION

CA UIM Product Documentation

Links to all of the product documentation

CA UIM Probe List

Listing of all probes,

with links to associated documentation

CA UIM Architecture White Paper

Much more detail on the CA UIM architecture

CA UIM Reporting and UI Reference White Paper

More detail on the various ways to view data and report on your infrastructure

CA UIM API’s Whitepaper

UIM has a powerful set of APIs you can leverage to integrate with other data sources – learn more

Top 20 Reasons to Choose CA UIM 86

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