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Config Guide en US

Description

CRM Master and Transaction Data Replication (C03) Building Block Configuration Guide

SAP AG Dietmar-Hopp-Allee 16 69190 Walldorf Germany

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

Copyright © Copyright 2006 SAP AG

All rights reserved

No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP AG

The information contained herein may be changed without prior notice

Some software products marketed by SAP AG and its distributors contain proprietary software components of other software vendors

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and PowerPoint are registered trademarks of Microsoft Corporation

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OpenPower and PowerPC are trademarks or registered trademarks of IBM Corporation

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and Reader are either trademarks or registered trademarks of Adobe Systems Incorporated in the United States and/or other countries

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and Motif are registered trademarks of the Open Group

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and MultiWin are trademarks or registered trademarks of Citrix Systems,

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MaxDB is a trademark of MySQL AB,

SAP NetWeaver,

and other SAP products and services mentioned herein as well as their respective logos are trademarks or registered trademarks of SAP AG in Germany and in several other countries all over the world

All other product and service names mentioned are the trademarks of their respective companies

Data contained in this document serves informational purposes only

National product specifications may vary

These materials are subject to change without notice

These materials are provided by SAP AG and its affiliated companies ("SAP Group") for informational purposes only,

without representation or warranty of any kind,

and SAP Group shall not be liable for errors or omissions with respect to the materials

The only warranties for SAP Group products and services are those that are set forth in the express warranty statements accompanying such products and services,

Nothing herein should be construed as constituting an additional warranty

© SAP AG

Page 2 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

Icons Icon

Meaning Caution Example Note Recommendation Syntax

Typographic Conventions Type Style

Description

Example text

Words or characters that appear on the screen

These include field names,

pushbuttons as well as menu names,

Cross-references to other documentation

Example text

Emphasized words or phrases in body text,

EXAMPLE TEXT

Names of elements in the system

These include report names,

and individual key words of a programming language,

SELECT and INCLUDE

Example text

Screen output

This includes file and directory names and their paths,

names of variables and parameters as well as names of installation,

EXAMPLE TEXT

Keys on the keyboard,

function keys (such as F2) or the ENTER key

Example text

Exact user entry

These are words or characters that you enter in the system exactly as they appear in the documentation

Variable user entry

Pointed brackets indicate that you replace these words and characters with appropriate entries

© SAP AG

Page 3 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

Contents Configuration Guide

© SAP AG

Page 4 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

© SAP AG

Page 5 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

© SAP AG

Page 6 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

Configuration Guide 1

Purpose

This building block (Configuration Guide) describes the necessary activities to replicate master data and transaction data from the ECC system to the CRM system and vice versa

This building block is the prerequisite for the installation of all CRM scenarios delivered by SAP Best Practices

This building block is not required if you run the CRM in a stand-alone mode,

that is without an OLTP back-end system

The replication of the following data from the ECC system to the CRM system is described in this guide: •

Master data

Business partners

Contact persons

Materials

Conditions

Transaction data −

Sales documents

Preparation

please see the document Quick Guide to Installing SAP Best Practices for CRM

The configuration of the Building Blocks B09 CRM Customizing Replication and C01 CRM Organizational Model has been completed

These SAP Notes contain important information for installation and configuration,

and also corrections concerning this building block

Make sure that you have the most up-to-date version of SAP Notes

You can find the SAP Notes on the SAP Service Marketplace (http://service

SAP Note

CRM-MW-ADP

CRM Server: Analysis in delta data exchange R/3

CRM System 430980

© SAP AG

Page 7 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

Configuration

-> CRM 3

Replicating Business Partners

The following table describes the business partner usage in the Best Practices scenarios

An entry in the column CRM or ECC indicates that this business partner classification is mandatory in this system for a complete walkthrough of the scenario

Service

Marketing

Classification Required for

Customer

Consumer

Prospective customer Competitor

Therefore you have to define a mapping when exchanging business partners from ECC to CRM and vice versa

a) ECC System • Every business partner has to be assigned to an account group that determines the properties of business partners,

Master data fields

Number range

Specific functionality for sales and distribution

• There are more than 20 different account groups available in the standard delivery

© SAP AG

Page 8 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

• Business partners in the CRM system are grouped by using classifications which determine: −

Master data fields

Specific functionality

• The number ranges are not directly assigned to the classification

The number range is determined by the so-called grouping

This grouping has to be assigned manually or automatically when creating a business partner

There are only 5 different classifications

Consumer: Organization

Consumer: Person

Customer

Prospective customer

Competitor

The mapping of business partners has to be defined for both directions: from the ECC system to the CRM system and vice versa

Thereby you have to: •

Map account groups to classifications and make sure that the required fields in both systems are identical

Map the number ranges

Choosing different number ranges •

Description • The business partner IDs of ECC and CRM business partners are not identical

• There is always an internal assignment table that maps the ECC business partner ID to the corresponding CRM business partner to ensure a consistent data exchange

Advantage/Disadvantages •

(+) The mapping procedure is easy

(+) No problems with duplicate business partner IDs

• (-) Identification of the same business partner in OLTP ECC and CRM system is difficult

The OLTP ECC ID is only available for searching and is not displayed in the master data record

Procedure • When mapping ECC account groups to CRM business partner groupings and vice versa you choose always internal number assignment in the receiving system,

a business partner that is created in ECC gets automatically a new ID during the replication to the CRM system and vice versa

You can choose the same or different number ranges for the mapping of account group to classification

To avoid misunderstandings,

customers with the same ID are

© SAP AG

Page 9 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

it is recommended to use different number ranges

Example for mapping: CRM System

OLTP ECC

Classification

From number to number

Replication direction

Account group

From number to number

Customer

10001999

Internal number range

Internal number range

Customer

10001999

Internal number range

Internal number range

The first customer created in OLTP ECC gets ID 1 in the OLTP ECC and ID 1000 in the CRM system

If the next customer is created in the CRM system he will get the ID 1001 in the CRM system and ID 2 in the OLTP ECC

Choosing identical number ranges •

Description •

The business partner IDs of ECC and CRM business partners are identical

• There is always an internal assignment table that maps the ECC business partner ID to the corresponding CRM business partner to ensure a consistent data exchange

Advantage/Disadvantages •

• (-) Duplicate business partner IDs may occur if the mapping is not defined correctly

• (+) Identification of the same business partner in OLTP ECC and CRM system is easy possible because of using the same ID

Procedure •

There are two ways to guarantee identical number ranges

a) Leading system approach Define a leading system for business partner maintenance,

business partners belonging to the same account group or classification are only maintained in the OLTP ECC or in the CRM system exclusively

For example: Customers (account group 0001) are only maintained in the OLTP ECC,

consumers (account group 0170) are only maintained in the CRM system

The account group and the mapped classification must have the same number range

For the receiving system external number assignment is required

You have to make sure that business partner creation in the receiving system is prohibited

Example for mapping: CRM System

© SAP AG

OLTP ECC

Classification

From number to number

Replication direction

Account group

From number to number

Customer

External number range

Internal number range (leading)

Page 10 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

Consumer

1000ZZZ

Internal number range (leading)

1000ZZZ

External number range

b) Separate account group approach If the leading system approach is not feasible you can ensure identical number ranges by using different account groups

For example: Customers have to be maintained in the ECC system and in the CRM system in parallel

Define one account group (e

Define an additional account group (e

Z001) for customers that are created in the CRM system and have to be replicated to the ECC system

Use different number ranges for these account groups and define external number assignment in the receiving system

This approach is not applicable for consumers because there can only be one unique account group for consumers in the ECC system

Therefore you have to choose the leading system approach to ensure identical numbers for consumers in both systems

CRM System

OLTP ECC

Classification

From number to number

Customer

External number range

Customer

10001999

Internal number range (leading)

Replication direction

Account group

From number to number

Internal number range (leading)

10001999

External number range

In the following only the required activities for implementing the separate account group approach for customers and the leading system approach for consumers are described,

the CRM system is the leading system for the creation of consumers after the initial replication from the ECC system

In the following section you perform all necessary steps to get the business partners from the ECC into the CRM system

In order to map the business partner master data from ECC to CRM you have to run the following activities: 1

Identifying relevant ECC account groups

Defining number ranges for CRM business partners

Defining CRM business partner groupings

© SAP AG

Page 11 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

Mapping ECC account group to CRM classification The following table describes all relevant elements that have to be maintained for the mapping of ECC account groups to CRM classifications

It is also mentioned at which activity the element is maintained

It is recommended to maintain this table to keep the overview when running the following activities

Accoun t group

Number range

Interval

Number assignment

Classification

Groupin g

Number range

Interval

Number assignment

Internal or External

Customer

External

For the above example,

the mapping runs as follows: 1

A business partner for account group 0001 (sold-to party) is created in the ECC system

The account group has the number range assignment 01 and internal number assignment,

a number is automatically created from the interval 00001000000000999999 for this business partner,

The business partner is replicated to the CRM system

The account group is assigned to the classification Customer with grouping R001

Grouping R001 is assigned to number range R1 that is identical to the ECC number range 01

The ECC customer that is replicated to the CRM system automatically is created with classification Customer and gets the same number because external number assignment is chosen for the CRM number range

Use In the OLTP ECC analyze the relevant account groups and their assigned number ranges

Identify the account groups that you are using when creating business partners in the OLTP ECC

For these account groups a mapping has to be defined in the following activities

Procedure 1

Access the activity using one of the following navigation options: Transaction code

SAP ECC IMG menu

Logistics General  Business partners  Customers  Control  Define account groups and field selection for customer

Select your relevant customer groups

Choose Details (F2)

An overview table of the number ranges appears

Select the field Number range and choose F4 to get the interval for this number range

In this table,

the External field indicates whether the number range is internal or external

Note down the account group information in the table described in the section Mapping Business Master Data from ECC to CRM

It will be used in the following activities

© SAP AG

Page 12 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

Use For each number range of the selected account groups of the OLTP ECC you have to create a number range in the CRM system

Procedure 1

Access the activity using one of the following navigation options: Transaction code

SAP CRM IMG menu

Cross Application Components  SAP Business Partner  Business Partner  Basic Settings  Number Ranges and Groupings  Define Number Ranges

Choose Change Intervals

For each different number range identified in the activity Identifying Relevant ECC Account Groups create a new number range

Choose Insert Interval and enter the number range according to the ECC number range

Choose the Ext

Save your entries

Use For each number range created in the activity Defining Number Ranges for CRM Business Partners (I) you have to create a grouping

The business partner gets a number from the number range that is assigned to the grouping

This grouping is only used for defining number ranges for business partners that are replicated from ECC to CRM

These groupings should not be used for creating business partners in the CRM system,

because business partners belonging to these groupings are not replicated to the OLTP ECC

Procedure 1

Access the activity using one of the following navigation options: Transaction code

SAP CRM IMG menu

Cross Application Components  SAP Business Partner  Business Partner  Basic Settings  Number Ranges and Groupings  Define Grouping and Assign Number Ranges

© SAP AG

Page 13 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

Choose New Entries

Create a grouping for each number range interval created in the activity Defining Number Ranges for CRM Business Partners

Enter the following values: Field

Remarks

Grouping

Short name (EN)

ECC Customer

Short name (DE)

ECC Kunde

Description (EN)

ECC Customer

Description (DE)

ECC Kunde

Number range

Choose one of the number ranges you have created before

External

Selected

External number assignment is required

Choose a name indicating that this grouping is used for the corresponding ECC account group

Choose Enter

Deselected

Deselected

Save your entries

Use This activity is not valid:

The sales area data copied from the reference business partner to the business partner master records for consumers in the CRM is not distributed to the customer master records in the ECC system

The sales area data for consumers in the ECC system is determined from the ECC reference customer

For these data use an existing account group you created as customer master records for consumers in the ECC system,

You have to create a customer master record that can be used as reference customer

This customer must have consistent sales area data for all sales areas that can be assigned to a consumer that is created in the CRM system

Make sure that customer master data is maintained for the combinations: •

Sales organization,

Sales organization,

© SAP AG

Page 14 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

Do not choose an existing customer as reference business partner

The reference customer doesn’t have to be a consumer himself

Create the reference customer as Sold-to Party

Procedure 1

Access the activity using one of the following navigation options: Transaction code

SAP ECC menu

Logistics  Logistics Execution  Master Data  Partner  Customer  Create  Total

Create a new customer master record and maintain all relevant data

You can also copy this business partner from an existing business partner where typical sales area data is maintained already

In order to assign one Customer to the reference customer,

you have to maintain the Company Code of the customer (Transaction XD02 in SAP ECC)

Use This activity is not valid:

This reference customer is implicitly assigned the account group for consumers

Procedure 1

Access the activity using one of the following navigation options: Transaction code

SAP ECC menu

Logistics  Sales and Distribution  Master Data  Business Partners  Customer  Assign Consumer – ref

Customer

In the field Ref

customer enter the business partner you have created in the activity Creating Business Partner for Reference Customer

Choose Enter

Save your entries

© SAP AG

Page 15 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

Use For each of the OLTP ECC account groups you have to define a mapping to a CRM business partner classification and grouping

In the CRM system,

the following business partner classifications exist: •

Customer

Consumer: Organization

Consumer: Person

Sales Prospect

Competitor

Procedure 1

Access the activity using the following navigation option: Transaction code

For each account group you have to specify the classification (for example Consumer) and the grouping (that is,

In the dialog structure choose ECC  CRM: Assign Account Grp to BP Classification

Choose New entries

Enter the following values: Field

Remarks

Account Group

Create an entry for every ECC account group even if no mapping should be defined for this account group

Determined automatically

Classification

Choose the relevant classification to which the account group should be assigned

Leave this field empty if no assignment is necessary,

business partners of this account group don’t have to be replicated to the CRM system

The account group for consumers (e

Choose the grouping that was created for this classification

External

Selected

External number assignment is required to make sure that the business partner numbers are identical in ECC and CRM

Account Group

© SAP AG

Classification

Grouping

External

Page 16 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

Sold-to party

Customer

Selected

Goods recipient

Customer

Selected

Prospective customer

Sales Prospect

Selected

Competitor

Competitors

Selected

Consumer

Consumer: Person

Selected

Use This step is for the business partner exchange only from CRM to ECC

In the following section you perform all necessary steps to get the business partners from the CRM into the ECC system

In order to map the business partner master data from CRM to ECC you have to run the following activities: 1

Defining number ranges for CRM business partners

Defining CRM business partner groupings

Creating ECC business partner number ranges

Creating ECC account groups

Mapping CRM classifications to ECC account groups

The following table describes all relevant elements that have to be maintained for the mapping of CRM classifications to ECC account groups

It is also mentioned at which activity the element is maintained

It is recommended to maintain this table to keep the overview when running the following activities

Classification

Groupin g

Number range

Interval

Number assignment

Accoun t group

Number range

Interval

Number assignment

Step 4/5

Customer

Internal or External

External

For the above example the mapping runs as follows: 1

A business partner with classification Customer and grouping C001 is created in the CRM system

The grouping C001 has the number range assignment C1 and internal number assignment,

a number is automatically created from the interval 00001000000000999999 for this business partner,

© SAP AG

Page 17 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

The business partner is replicated to the ECC system

The classification is assigned to the account group Z001 (sold-to party)

The number range C1 with the same interval as ECC number range C1 is assigned to account group Z001

The CRM business partner that is replicated from the CRM system to the ECC system gets the CRM number because external number assignment is chosen for the ECC number range

Use For the business partners created in the CRM system you have to define number ranges

You can define one number range for all classifications or define for example a separate number range for each classification

Procedure 1

Access the activity using one of the following navigation options: Transaction code

SAP CRM IMG menu

Cross Application Components → SAP Business Partner → Business Partner → Basic Settings → Number Ranges and Groupings → Define Number Ranges

Choose Change Intervals

Choose Insert Interval and enter the new number range

Make sure that this interval is not used in the ECC system for business partners

Create at least a number range Y5 for CRM customers and Y6 for CRM consumers

It is recommended to use internal number assignment

Therefore the Ext

Save your entries

Use For each number range created in the activity Defining Number Ranges for CRM Business Partners (II) you have to create a grouping

This grouping has to be assigned manually or automatically when creating a business partner

The business partner gets a number from the number range that is assigned to the grouping

Procedure 1

Access the activity using the following navigation options: Transaction code

© SAP AG

Page 18 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

SAP CRM IMG menu

Cross Application Components  SAP Business Partner  Business Partner Basic Settings  Number Ranges and Groupings  Define Grouping and Assign Number Ranges

Choose New Entries

Create a grouping for each number range interval created in the activity Defining Number Ranges for CRM Business Partners

Enter the following values: Field

Value 1

Remarks

Grouping

Short name (EN)

CRM Customer

CRM Consumer

Short name (DE)

CRM-Kunde

CRM-Konsument

Description

CRM Customer

CRM Consumer

Description (DE)

CRM-Kunde

CRM-Konsument

Number range

Choose one of the number ranges you have created before

External

Set automatically according to the selected number range

Choose a name indicating that this grouping is used for the corresponding ECC account group

Choose Enter

Deselected

Selected

Deselected

Deselected

This field has to be selected only for the grouping that is used for CRM Consumers

Save your entries

Use For all number ranges created in the CRM system as described in the activity Defining CRM Business Partner Number Ranges II you have to define a corresponding number range in the OLTP ECC

This is necessary to ensure that business partners created in the CRM system get the same ID when they are replicated to the OLTP ECC

Procedure 1

Access the activity using one of the following navigation options: Transaction code

© SAP AG

Page 19 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

SAP ECC IMG menu

Logistics

Choose Define Number Ranges for Customer Master

Choose Change Intervals

Choose Insert Interval and enter the number range according to the CRM number range created in the activity Defining CRM Business Partner Number Ranges II

The Ext

Save your entries

Use In order to map the CRM business partner classifications to ECC account groups for the replication of business partners from the CRM system to the OLTP ECC you have to define a separate account group for each classification (exception: Consumer: Person) You can’t use the same account groups that you have chosen for the replication from the OLTP ECC into the CRM system,

because this would cause inconsistencies

For example: Account group 0001 is mapped to classification Customer for both replication directions ECC  CRM and CRM  ECC

When two different customers are created at the same time in ECC and CRM it is possible that they get the same number

In this case the replication would not work because the customer number that has to be created in the receiving system is already blocked

These account groups should not be used for creating business partners in the ECC system,

because business partners belonging to these account groups are not replicated to the CRM system

Procedure 1

Access the activity using one of the following navigation options: Transaction code

SAP ECC IMG menu

Logistics General → Business Partner → Customers → Control → Define Account Groups and Field Selection for Customer

Create account groups for each CRM classification according to the following recommendation: CRM Classification

ECC Account Group

Customer

Copy of 0001

Consumer: Organization

Copy of 0001

Consumer: Person

No copy

Competitor

Copy of 0006

Prospective Customer

Copy of 0005

Create the new account groups by copying from the original account group

Select the account group and choose Copy as

© SAP AG

Page 20 of 52

SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

Enter the following values: Field

Remarks

Account Group (ID)

Choose an ID beginning with ‘Z’,

Z001 for the copy of account group 0001

Account Group (Name)

Choose a name indicating that this account group is used for the mapping of CRM classifications,

CRM Customer for the copy of account group 0001

Number range

Choose the number range you have created in the activity Creating ECC business partner number ranges for the classification the account group is defined for

Save your entries

Use After creating the new account groups you have to define the partner functions allowed for this account group

Procedure 1

Access the activity using the following navigation options: Transaction code

SAP ECC IMG menu

Sales and Distribution → Basic Functions → Partner Determination → Set Up Partner Determination

Select Set Up Partner Determination for Customer Master 3

Choose Account Groups – Function Assignment 4

Choose New Entries

Enter the following values: Partn

Account Grp

Save your entries

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SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

Use For each of the CRM business partner classifications you have to define a mapping to an ECC account group

Use the ECC account groups you have created in the activity Creating ECC Account Groups

Procedure 1

Access the activity using the following navigation option: Transaction code

For each account group you have to specify the classification (for example Consumer) and the grouping (that is,

In the dialog structure choose CRM → R/3: Assign BP Classification to Account Grp

Choose New entries

Enter the mapping according to the following recommendation: a) Consumer: The business partner data that you create in CRM as consumers,

it is important to know whether the business partners are organizations or persons

Organizations are distributed to the ECC system as business partner master data for customers,

the sales area data that was copied from the reference business partner to business partner master records for consumers in CRM is distributed to customer master records in the ECC system

Create an account group in the ECC system specifically for business partner master records with the classification Consumer: Organization of the CRM system

Do not use an existing account group that you created in the ECC system for customer master records for consumers

• Persons are distributed as business partner master data for consumers to the ECC system (as of release 4

The sales area data copied from the reference business partner to the business partner master records for consumers in the CRM is not distributed to the customer master records in the ECC system

The sales area data for consumers in the ECC system is determined from the reference customer

For these data use an existing account group you created as customer master records for consumers in the ECC system

b) Customer Assign the account group that is relevant in the ECC system for customers

This is also assigned when the business partner is additionally classified as a prospective customer and a competitor in the CRM system

c) Prospective customer Assign the account group that is relevant in the ECC system for prospective customers

This is also assigned when the business partner is additionally classified as a competitor in CRM

d) Competitor Assign the account group that is relevant as competitors in the ECC system

If you have maintained neither an account group for consumers,

nor a reference customer in the ECC system or in case that the release of your ECC system is earlier

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SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

do not assign an account group for these data but use the new account group for both situations: organizations or persons

Mapping CRM Classification

ECC Account Group

Customer

Copy of 0001 (sold-to party)

Consumer: Organization

Copy of 0001 (sold-to party) or Z170 for ECC < 4

Consumer: Person

Competitor

Copy of 0006 (competitor)

Prospective Customer

Copy of 0005 (prospective customer

Save your entries

Use In order to replicate business partners from the OLTP ECC to the CRM system and vice versa you have to synchronize the field settings for business partner,

if a master data record field in the receiving system has the setting Required Entry an upload is only successful if this field maintained in the master data record of the sending system

To avoid replicating problems the required entries of the master data records have to be identical

Please check these entries especially in the following cases: •

You have changed optional entries to required entries in the ECC system or the CRM system

You have to replicate consumers with account group 0170

Procedure 1

Access the activity using one of the following navigation options: Transaction code

SAP ECC IMG menu

Logistics General  Logistics Basic Data: Business partners  Customers  Control  Define account groups and field selection for customer

Choose an account group that is relevant for the mapping

Choose Details

Double-click the text General Data in the screen area Field status

Double-click on each of the different entries in the Select Group area,

Address

The corresponding field list is displayed

Repeat these steps for all field status areas (Company code data,

Sales data)

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SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

In the CRM system choose the IMG activity: Cross-Application Components  SAP Business Partner  Business Partner  Basic Settings  Field Groupings  Configure Field Attributes per BP Role 8

Choose the business partner roles that correspond to the account group and check if the required entries are identical

In order to check if the replication of business partners works in general without regarding problems caused by incomplete master record fields you can set all fields for the relevant account groups to status Optional

After a successful test replication for a single business partner you have to reset these fields to status Required in order to avoid data inconsistencies

Access the activity using the following navigation options: Transaction code

SAP CRM IMG menu

Cross Application Components  SAP Business Partner  Business Partner  Basic Settings  Field Groupings  Configure Field Attributes per Client

Select BUPA (SAP Business Partner)

Choose Field Grouping

Double-click Data Set “CRM40 CRM Classification”

Set the radio button to “not specified” for field grp “1072 R/3 Account Group” 6

Choose Save

Choose Back

Use In order to make sure that the sales area data of a CRM consumer is identical in the CRM system and the ECC system you can download the ECC reference customer to the CRM system and use him as CRM reference business partner

The replication of the reference customer is only relevant to the ECC system release 4

You can directly replicate the reference business customer out of the reference customer transaction in CRM

Procedure 1

Access the activity using one of the following navigation options:

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SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

Transaction code

CRMC_BUPA_CONSUM

SAP CRM IMG menu

CRM  Master Data  Business Partner  Basic Settings  Maintain Reference Business Partner for Consumers

From the menu,

choose Environment and Initial Download Reference Customer

The reference BP for consumers is downloaded from the ECC System and is inserted in the Reference Business Partner field

Choose Edit

Choose the Reference Customer

Choose Sales Area Data

On the Billing tab maintain values at least for the fields Cust Pric

Procedure and Currency for the combinations Sales Organization / Distribution Channel and Sales Organization / Distribution Channel /Division

Save your entries

Use In this activity you define the replicated ECC reference customer as reference business partner for consumers in the CRM system

Procedure 1

Access the activity using one of the following navigation options: Transaction code

CRMC_BUPA_CONSUM

SAP CRM IMG menu

CRM  Master Data  Business Partner  Basic Settings  Maintain Reference Business Partner for Consumers

Check if the field Reference Bus

Partner is filled

Note the number of the Reference Business Partner,

choose the transaction CRMM_BUPA_MAP,

put the number of reference business partner into the field Business Partner and choose Enter

See whether the field Customer contains the number of the Reference Customer in ECC

Copy the GUID of the Reference Business Partner which is displayed in the field Business partner GUID

Go to your related ECC System,

choose the table name CRMKUNNR and press F7,

put the copied GUID of the CRM reference business partner into the field PARTN_GUID in the selection screen and execute it

Check if you can find an identical entry for this selection and see if the field CUSTOME_NO contains the number of the Reference Customer in ECC

If all this checks are done,

you can start the load of the customers

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SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

Procedure 1

Access the activity using one of the following navigation options: Transaction code

SAP CRM menu

Architecture and Technology  Middleware  Data Exchange  Object Management  Business Objects

Ensure that you are in change mode

Choose Display Change (Ctrl+F1)

To set the filter for the business object CUSTOMER_MAIN,

Go to the tab Filter Settings

In the field Source Site Name,

choose the site source of your data (normally OLTP)

Choose the relevant data for your filter settings,

for example you can specify the customer numbers for replication

Save your settings

If you specify filter criteria and enter values into numeric fields to narrow the range of objects to be downloaded,

make sure you add leading zeros to the value until the full length of the ECC database table field is reached

Example: Customer number KNA1

KUNNR requires 10 digits (0000065543) Material number MARA

MATNR requires 18 digits (000000000010000040)

The material number must have the same format as in the ECC system

check database entries (Table MARA) with transaction code SE17

This is due to differences in field lengths between the CRM system and the ECC back-end system

Do not take into account the field length of the CRM system

Prerequisites There are some prerequisite configuration objects before you load business partners

Make sure the necessary configuration objects are loaded successfully (transaction R3AM1)

The essential 12 configuration objects are the following: DNL_CUST_ACGRPB,

DNL_CUST_BNKA,

DNL_CUST_ADDR,

DNL_CUST_KTOKD,

DNL_CUST_TVPV,

DNL_CUST_TVLS,

DNL_CUST_TVIP,

DNL_CUST_TVGF,

DNL_CUST_TVKN,

DNL_CUST_TKUKL,

DNL_CUST_TVFS,

DNL_CUST_TVAST,

DNL_CUST_TSAB,

DNL_CUST_TPFK,

DNL_CUST_T502T,

DNL_CUST_TBRC

If you are working with consumers you have to replicate the reference customer before

Procedure

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SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

To replicate the customers,

either as specified in the filter or all customers,

access the activity using one of the following navigation options: Transaction code

SAP CRM menu

Architecture and Technology → Middleware → Data Exchange → Initial Load → Start

In the Load Object field,

In the Source Site field enter OLTP and in the Destination Site field enter CRM

To run the replication,

Monitoring Replication Status (SAP CRM)

Please check the Delta Guide

Procedure 1

Access the activity using one of the following navigation options: Transaction code

SAP CRM menu

Architecture and Technology  Middleware  Data Exchange  Initial Load  Monitor Objects

In the Object Name field,

enter the downloaded object to get the download status of this object

You can also make no entry to get the status of all downloaded objects

The replication is complete if all objects have the status Done

In case of problems during replication

Checking Business Partners (SAP CRM)

Please check the Delta Guide

Prerequisites In the Business Partner Maintenance of the CRM system,

ensure that the business partner has a corresponding entry in the Sales Area of the sales,

Procedure 1

Access the activity using one of the following navigation options: Transaction code

SAP CRM menu

Master Data  Business Partner  Maintain Business Partner

Enter the number/name of your business partner

In field Display in Role,

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SAP Best Practices

CRM Master and Transaction Data Replication (C03): Configuration Guide

On the application toolbar choose button Sales Area Data

Choose button Choose sales area and select the relevant sales areas

Choose the Shipping and Billing tab and check whether the required data is available

If no fields are displayed on the Sales,

Shipping and Billing tab,

Call transaction BUSP (Generate Subscreen Containers for Screens)

Enter the following values (choose your client):

Choose Execute (F8)

Replicating Contact Persons

Prerequisites The replication of the customers has to be finished successfully

Procedure To replicate the contact persons into the CRM system,

Access the activity using one of the following navigation options: Transaction code

SAP CRM menu

Architecture and Technology  Middleware  Data Exchange  Initial Load  Start

In the Load Object field,

In the Source Site field enter OLTP and in the Destination Site field enter CRM

To run the replication,

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CRM Master and Transaction Data Replication (C03): Configuration Guide

All contact persons for whom the corresponding business partners are not available in CRM are automatically omitted

Access the activity using one of the following navigation options: Transaction code

SAP CRM menu

Architecture and Technology  Middleware  Data Exchange  Initial Load  Monitor Objects

In the Object Name field,

enter the downloaded object to get the download status of this object

You can also make no entry to get the status of all downloaded objects

Result The replication is complete if all objects have the status Done

In case of problems during replication,

call transaction SMWP (Middleware Portal) and search for error states in the area Runtime Information

For a detailed error handling see section Tips and Tricks for the Replication Process at the end of this guide

Procedure To check the completeness of the contact person replication,

Access the activity using one of the following navigation options: Transaction code

SAP CRM menu

Architecture and Technology  ABAP Workbench  Overview  Data Browser

Enter BUT050 in the field Table name

Choose Execute (F8)

Compare the number of entries with the number of entries in the ECC table KNVK

The number of entries should be id