PDF- Secrets of Soyuz, Aero Crew -CIAS SECRETAIRLINES CHRISTOPHER ROBBINS - Cabin Crew Secrets


Cabin Crew Secrets v1


The work of a cabin crew member is more than just a mere job

You get to travel around the world and stay in lavish hotels during your break,

and it’s only normal for you to spend weekends in the most beautiful spots in the world

It is no wonder that cabin crew positions have become among the most sought-after in the world,

and I will no longer be surprised if you are dreaming to be one too

But to become a cabin crew member is not easy

Like many other application procedures,

you will have to go through a series of tests in order to qualify for the job


there is nothing to be afraid about when aspiring to become a flight steward or stewardess

the only secret to getting the job is by being prepared from day one

This book does not offer secrets to ensure your acceptance towards becoming a cabin crew member

it serves as a practical guide for you to go through the cabin crew application process

This book directs you to the areas which you have to work on in order to successfully pass each stage of the cabin crew application process

The whole cabin crew application process is truly a challenge,

there is no test that you cannot pass

It will only be a matter of time before you find yourself flying from one country to another,

Phases of Cabin Crew Interviews

Like other job applications,

cabin crew interviews consist of different phases

I suppose you are not aware of this yet,

but if there’s one thing you need to know,

it’s that these phases will give you a feeling of fulfillment each time you pass and succeed to the next stage

In this chapter,

the different phases or stages of cabin crew interviews will be laid out for you to study

This will serve as your map in going through the ins and outs of the whole cabin crew application process,

which is very essential mainly because you can’t just afford to get lost along the way

Cabin crew interviews tend to be tricky,

in the sense that you don’t know when you are graded

thus you have keep up with your composure at all times

You may be bringing your best foot forward during each phase,

unprecedented mistake may cost you to lose your game

One thing you must understand in cabin crew interviews is that the airline is not only looking for pretty faces,

pleasing personalities or intellectual minds

You don’t have to be all that,

What they are looking for are individuals who are able to provide comfort and security to their audiences even at just the first glance

Think of it this way: if you’re an airline passenger,

what do you expect from your flight stewardess or steward

? You’re not really aiming for them to be good-looking

you want them to be caring and attentive to your needs during the whole flight

Of course,

if you want to be a cabin crew member,

you should very well understand these needs

Once you are fully able to understand how your audiences expect from you,

then that will be the first step towards readiness

Everything else will come naturally along the way

Local Airline or Foreign Airline

Most individuals who are interested in becoming cabin crew members usually look at different options

Some of them prefer to apply at the most convenient airline companies available-which are of course,


there are also those who aspire to work for foreign airline companies because of the bigger salary and better traveling options


it is expected that the standards for foreign airline companies are way higher than that of local airlines

Trademark logos of different airlines from around the world

Almost all airline companies from around the world follow the basic phases in cabin crew interviews,

thus you do have to research on what these are

This is quite understandable because airline companies have their own specific needs,

and most of them represent their home countries

once you start working for these companies,

you will also serve as the ambassador of the countries which they hail from

don’t get surprised if ever you are not picked to work as a flight steward or stewardess for a foreign airline

applicants who come from their home country will carry the greater advantageunless otherwise you are able to meet or even surpass the standards set for you

But you can also get have a good chance of getting accepted to a foreign airline company if you are well-rounded

Airline companies look for cabin crew members who are able to work with all sorts of people,

those who can build rapport with their passengers with even just a few words

At times,

even if you are a foreign stewardess,

you can still keep up with your passengers especially when you are well-versed with their culture

One thing to remember when applying to become a cabin crew member is that LOOKS DO NOT COME FIRST

You are not graded based on your looks alone

your ability to care for passengers,

work with the whole cabin crew,

practicality and common sense,

and as well as physical wellness all play a vital role in building the cabin crew member that you’ve always wanted to be

The phases of cabin crew interviews are usually divided into 5 and 6 parts,

depending on the airline company’s requirements


you must prepare for all these tests physically,

Phase 1: Initial Interview For most of you who are going to apply for a cabin crew position,

the phase that will make you most tense is the initial interview

the first leg of the cabin crew interview proves to be the scariest,

as you don’t really know what to expect from this meeting

Another thing that increases the tension in the initial interview is the intimidation factor

When you show up for your scheduled appointment,

you will meet up with your competitors,

and all of them are eyeing for the same position as yours

But that’s not always the reality during the initial interview

In most airlines,

such as the Singapore Airlines,

initial interviews are held on a per batch basis

You will not meet up with

over a hundred applicants during the first day

in most cases you will only have to face five or seven applicants

If you are called upon for the initial interview,

you will be set in a room together with five to eight aspiring cabin crew members

Your seats are arranged in a semi-circle manner,

and you will be facing two to three panelists from the airline company

the competition is just you against 5 to 8 applicants,

That alone is already a sign of relief to your end

You will actually be surprised with the questions to be thrown at you by the interview panelists

This is because while all the applicants are tense and nervous with the questions to be asked to them,

the enquiries are rather friendly,

In short,

these questions are used only to gauge how you present yourself both physically and vocally

You may be asked about your favorite things,

most memorable flying experience,

you don’t have to expect much from these questions,

as all you have to do is answer them with ease

Objective in the Initial Interview: DECENT SELF-PRESENTATION,

CONFIDENCE There are two things that you need to establish during the initial interview phase,

and these are decent self-presentation and confidence

In decent self-presentation,

you should be able to look good in front of your panelists and fellow applicants

You don’t have to be very pretty or stunning

you may have a plain face but if you present yourself properly groomed and neatly dressed,

then you can score good points during this phase

Aside from looking good and decent,

you must able be able to step up with confidence

In order to look good,

you should also feel good about yourself and your aspirations towards becoming a cabin crew member

Through confidence you will be able to answer the questions thrown at you with ease,

something that is always necessary in the work of a cabin crew member

The initial interview phase doesn’t last long

at most you will be spending an hour during this process

After the interview the airline company will give you call on whether you passed or failed

When you pass the initial interview,

you will also be given instructions for the second phase of the cabin crew interview,

and you should start preparing by then


learn from your mistakes and move forward to other cabin crew openings in different airline companies

You may find your luck there

Tips to Remember during Phase 1 of the Cabin Crew Interview: 1

Dress up nicely

You don’t have to dress to kill

Just come to the interview wearing decent,

smart casual to business casual attire

This way you can attract immediate respect from your co-applicants and interview panelists

Groom up properly

As much as possible,

Just put on what’s right to enhance your features and match your outfit

Put on a smile throughout the whole interview process,

so that you can achieve an image that is friendly and accommodating

Listen to the question asked before answering it

One reason why most applicants stutter during the interview is because they hurry in answering the question,

to the point that they didn’t really understand what the question was in the first place

Give yourself time to listen to the question then answer it casually

After all,

these are only random questions used by the panelists to get to know you more

Phase 2: Physical Check Did I say that looks are not everything in cabin crew interviews

But there is also a physical examination check which proves to be highly essential in becoming a cabin crew member

As you read on this phase,

Most airline companies conduct two rounds of physical check,

Skin checking is very important because it serves as a basis of cleanliness and decency on the part of the cabin crew member

It’s not really about having clear,

skin checking involves inspection of items such as tattoos,

If you are a fan of skin art and have some printed on your own birthday suit,

then these can be a hindrance to your dream of becoming a cabin crew member

This is mainly because tattoos,

are very unsightly and perceive an image of violence and non-conformity

You might be thought to be someone who is undisciplined,

unreliable and simply dirty if you are found to have tattoos and piercings


there are some marks and piercings that may be exempted during the test

If your tattoos are placed in the areas which are usually hidden under your clothes,

then you might be able to pass the test

Tattoos which are not so large may also be admitted,

depending on the airline company that you plan to work in


airline establishments have much stringent rules

For one,

only female cabin crew members are allowed piercings,

Males meanwhile are required to remove their ear piercings in order to be admitted to cabin crew positions

Those however that have more piercings in different parts of the body are usually disqualified from the test

Aside from tattoos and piercings,

airline companies are also strict when it comes to marks and scars

If you happen to have visible scars or birthmarks in the lower arms,

then it is best to have them properly concealed or remove before applying for the job

Small scars and marks may be permitted,

as long as you know how to further reduce their visibility through makeup

What if you have scars in the face or eyebrows

or if they can be hidden by means of makeup,


these also contribute to negative points in your overall scorecard

But if you think that you are capable of passing the skin test,

then you should also take into consideration your height and weight

Most airline companies follow the same criteria when it comes to judging the height and weight requirements of their cabin crew applicants,

and you must be able to meet these standards in order to pass the test

The skin check is also divided into two different stages

After the initial skin check,

you will have to go through a more intense skin inspection

In this stage you will be asked to enter a room filled with fluorescent light so that the checker will be able to see your dark spots

These include areas such as neck,

Your teeth will also be checked to see if they are white enough,

while your skin will also be inspected for big,

open pores that may reduce your overall look

Male cabin crew members must be at least 165cm in height,

while female cabin crew members should be at least 158cm in height

The ideal body mass index is between 18 and 22

If your BMI range is more than the required levels,

then it is best that you cut down on food intake in order to meet the ideal range before your physical check appointment


if you are under the ideal BMI range,

you may want to eat a heavy breakfast and drink lots of water on the day before your interview to boost your weight


there is one simple way in which you can boost your points in this round of the cabin crew interview

Since beauty is very relative depending on the inspector,

you must complement your looks with a very pleasing personality

it is very important that you become friendly in this phase,

not only to the person who will inspect your skin,

but as well as to your co-applicants

This is mainly because being friendly means you have a vibrant character and that you can be relied on especially when it comes to handling passengers on the plane

You must learn how to wear an untainted smile at all times,

so that you will be able to attract more positive vibes during this phase

A lot of cabin crew members who happen to have visible marks or dark spots were able to pass this phase because of their pleasing personality,

and you may use the same trick to increase your score as well

Phase 3: Playing the Game Cabin crew interviews are not all serious

in fact there are phases where you can have fun (and of course,

In Phase 3 of cabin crew interviews,

you will be subject to playing a game together with your coapplicants

Games vary depending on your handler,

but they usually serve to test your memory,

teamwork capabilities and communication skills

The goal of the game is not for you to win,

The main objective your handlers will check is how you were able to exhibit the skills that they are looking for in cabin crew members

While it is good that you put your best foot forward during this phase,

it is also important that you have fun in the games you will play

Having fun is the only way that you will be able to open up your innate skills,

and limiting yourself may only result to limited points as well

If you have good communication skills and you know how be a team player,

then you will definitely pass this test with flying colors

Tips to Remember during Phase 3: 1

Have fun with the game

Enjoy the company of your co-applicants

Do not focus on the winning

set your eye on how to get the goals with your team

Be nice,

always keep that smile on your face

Ask questions in case there are instructions you do not understand

This means you are attentive and that you want everything to go as planned

Converse with your team

It’s a game of teamwork and unity

you will not be able to succeed if you do things by yourself,

and this attitude can also affect the progress of your whole team

Phase 4: One-on-One Interview In the fourth phase of the cabin crew interview,

you will be subject to a one-on-one panel discussion with a representative of the airline company you’re applying at

This is one of the phases in which you have to be serious,

a direct contrast to that of Phase 3

In the one-on-one interview,

you will be tested with your oral communication skills and language proficiency

There’s nothing much to worry about the one-on-one interview though

but since you’ve already passed the first three phases you wouldn’t find it as difficult as you expected

In fact,

if you are already comfortable with the interview process,

this phase becomes totally easy

One thing to practice for the one-on-one interview is your English pronunciation

In this phase you are gauged on how well you can communicate in the English language

You should then practice reading English sentences aloud so you can enunciate on every word and see how you can improve on them

In the one-on-one interview,

you will be asked to read a paragraph aloud,

and during this test you must be able to control the tone of your voice,

pronounce each word correctly and follow the appropriate punctuations in the sentences

If you find it difficult stop during commas,

exclamation points or periods,

then you definitely have to practice at home first

Aside from your English proficiency,

your confidence will also be put to a test

You will be asked to tell more things about yourself,

and during this test you must be able to convey your thoughts orally using a clear voice with little or no stammering

Uttering syllables such as “uh,” “err,” and “ahmm

” will be tallied and deducted to your overall score during this phase

The one-on-one interview also has a Q&A portion,

and the questions here are pretty much straightforward

These are merely questions in which you have to provide a direct answer and an explanation for it,

or at least a description of the answers you’ve given

Questions are also random,

thus you not only have to be prepared mentally,

Tips to use during the One-on-One Interview: 1

Practice reading at home

Read aloud in front of the mirror

This way you can see yourself reading and you get to know in which areas you can improve on before the scheduled interview

Practice speaking in English with your colleagues and friends

This increases your confidence in using the English language on a regular basis

Learn to relax during interviews

Find out what gets you relaxed so you can reduce your stutters and jitters once you are in your interview appointment

Phase 5: The Swim Test This phase is not always present in all cabin crew interviews,

but it is best that you are prepared for it

Cabin crew members not only serve as flight attendants

they also act as life savers during emergencies and unforeseen events

At any rate,

this phase will prove to be highly useful once you become a full-fledged cabin crew member

One important skill cabin crew members must possess is being able to swim

This is because during emergency situations,

flight attendants may have to jump off the plane in case it proceeds to a water landing

Indeed there are life vests and jackets,

but the ability to swim will make cabin crew members more capable of assisting their passengers to safety

If the airline company in which you applied in has the swim test,

Being able to swim is definitely a plus factor,

This test is used for a variety of reasons,

such as gauging your logical reasoning and decisiveness,

confidence during unexpected situations,

and as well as conducting another physical check

In the swim test,

you will be taken to a mock up aircraft that is situated just above a swimming pool

You will be asked to jump off the aircraft door and onto the pool,

and you have to swim towards the banks

The distance between the banks and the aircraft is around 8 to 10 meters,

and you will be provided with a life vest so that you can swim towards the banks

The goal here is to see your confidence in such situations,

and as well as your physical capacities when it comes to stressful times

And yes,

you will have to jump in full makeup and uniform

This makes the challenge more difficult,

because the cabin crew uniform can be heavy once soaked in water

It is important to take this phase as a challenge in which you can have fun with the excitement

Fainting or getting too nervous during the process may result to a losing potential,

even if you have already passed the previous phases

Tips to Remember during the Swim Test 1

Maintain your composure

Try to avoid getting too emotional during the test as this gives you negative points

When the proctor says jump,

Hesitating will only make you feel more scared

Practice swimming before the day of the swimming test

This gives you a feel of the waters

Try to swim with full makeup and clothing on so you know what to expect during the swim test

Phase 6: Meeting with the Management Phase 6 is probably the most intimidating phase of the whole cabin crew interview process

once you’ve surpassed all the previous phases,

you will be able to meet up with the management team of the airline company you’ve applied in

This is the final stage of the cabin crew interview,

where your knowledge about the airline company will be put to a test

This is the phase in which you have to study the most,

because panelists will be asking a lot of specific questions that you have to answer if not correctly,

The management interview consists of a panel of interviewers from the airline management team

The questions that they will ask you range from different subjects,

thus you have to be prepared for them

Since you will be flying in the skies once you’re accepted for this job,

you should be well-versed not only in English but as well as in global news,

current events and international politics

There are times that knowledge in these areas are able to provide security to your passengers,

as you know how to keep them calm while all the hoopla is going on

It is also likely that you encounter passengers who are leaving their own countries for good,

and tensions may arise if they become subject to politically sensitive discussions while on the plane

Aside from politics,

you must likewise be knowledgeable in the company profile and organizational hierarchy of the airline you’re applying at

Of course,

you have to know the heads of management,

different department personnel and chiefs of the airline company,

as you will be corresponding with them from time to time once you’re hired for the job

In the management interview,

the main thing that you must be able to show is the feeling of being relaxed

Never show that you are nervous,

as this will only result to your stuttering and stammering during the whole interview process

Being relaxed will also give your interviewers the impression that you can handle all the challenges that will come once they decide to hire you as a cabin crew member

Tips to Remember during the Management Interview: 1

Read/watch the news

They offer vital information that you can use during the interview

Answer questions with eye contact

This gives the impression that you are sure and serious with your answers

Do not slouch

This will make you look sloppy and more uncomfortable

Answer with a smile,

just like the way you are enjoying a typical chat

Speak naturally and refrain from stuttering

If in case you’re still thinking of an answer,

breathe then exhale together with your response

Do not make unnecessary movements,

They will distract your interviewers as well as yourself

Show your interest with what they are saying by nodding

Have fun during the interview process

Once you’re done with the final phase of the cabin crew interview,

you can take a deep sigh of relief

All you have to do next is to wait for a call from the airline company on whether you are accepted for the job or not

There is a 95% chance that you are already hired once you get to the management interview,

but it’s always best not to keep all your hopes up

Just pray for the best

Uniform Fitting Stage When you have already passed the six crucial phases of the cabin crew interview process,

then you will have to come back to the airline company to go through another series of tests

Don’t worry

they no longer involve interviews-these tests are used to see how good you look once you all dressed up for the cabin crew job

The first test involves the uniform fitting test

In this stage you will be asked to wear the airline’s cabin crew uniform and do your best walk

The uniform depends on the airline company you’re applying at

some airlines offer more contemporary uniform styles,

while there are also those that consist of traditional styles,

like that in Singapore Airlines and Malaysia Airlines,

where female flight attendants wear the kebaya,

as well as in Thai Airways where their flight attendants are also subject to wearing traditional Thai outfits

When doing the walk with the cabin crew uniform,

you don’t have to strut your feet and walk like a supermodel

All you have to do is walk properly on a straight line in order for the management to see your posture

As much as possible,

just follow your natural pace and enjoy your time under the spotlight

This is where your body mass index becomes important

The uniforms in which you are subject to wear are tailor-made

they were handed down by former cabin crew members or those who were promoted to higher positions

These uniforms are already made to their sizes,

thus it is best that you are able to fit in them during this stage

If your BMI is within the ideal 18-22 range,

you will easily find a uniform that fits

You can also choose at which uniform you look best once you do the walk

During this stage,

you will also undergo another round of skin check,

In this stage the management will search for more dark spots which tend to be visible once you’re on uniform

The Medical Review Stage The final stage in the post-cabin crew interview process is the medical review

This is the comprehensive physical and medical fitness test,

where you have to undergo a vision test,

The important thing in this stage is that you are physically and medically fit

Of course if you are found out to have an underlying illness,

you may have to defer from the cabin crew position until such time that you are cleared of your condition

The medical review is important because this ensures that you can provide all out safety and security to the passengers on the plane by not being a carrier of any kind of contagious medical condition

The medical review is just a simple process,

you will pass it with flying colors,

How to Prepare for the Cabin Crew Interview

One thing that sets cabin crew interviews than that of other typical job interviews is the fact that you have to impress your panelists,

handlers and co-applicants at first sight

This takes a lot of practice and preparation,

not only in terms of knowledge and techniques but as well as in the way you dress and carry yourself

You may not have the brains or the best looks,

but if you are able to attract the attention of your future bosses by means of your charm and pleasing personality,

then you can stand a good chance and become a full-fledged cabin crew member

In this chapter you will be given your ultimate cheat sheet for cabin crew interviews

In the previous pages I introduced you to how the cabin crew application process works,

and this time you get to know how to go around them without losing hand of your ball

The elements of passing cabin crew interviews are pretty much basic,

and what you must do is how to use them effectively

Dress to Kill vs

Dress to Impress As I’ve mentioned in the first part of this book,

it is important that you come to the interview looking decent and well-groomed

Of course you want to earn points of respect,

and you will never be able to achieve those points in this superficial world

make it a point to look at the very least,

Some applicants however take this to the extremes and come to cabin crew interviews in outfits that not only make them look decent,

there is nothing wrong with the “dress to kill” strategy,

but it doesn’t always work for everybody


unnecessary to “dress to kill” because first of all,

you’re not going to a party,

There are also some applicants who take job interviews in a very casual perspective,

and while they have superiority complex in terms of the looks and brains,

they tend to pull their points down by wearing casual outfits,

Wearing jeans or denims as well as plain shirts is always a no-no in cabin crew interviews

This is because these outfits show that you are not serious with your application and are just there to hang around

Is this your purpose in coming to scheduled cabin crew appointment

So what should you wear in a cabin crew interview

it is best to come to the interview wearing smart-looking outfits,

such as a blouse-and-skirt combo or blouse-andslacks attire

You have to show that you have a good sense of formality,

but at the same time comfortable with the way you dress

Men meanwhile can go with the buttoned polo shirts matched with slacks as well

They can provide a better accent by wearing a tie too

As for the footwear,

it is best to go with leather shoes

ladies may want to wear shoes with at least 2-inch heels,

so that their figure would be able to stand out during the interview process

There is no general rule when it comes to color schemes of the outfit that you are going to wear for the cabin crew interview


it is best to go with the basic blacks and whites,

as well as earth colors and deep blue shades,

as these colors attract more formality and corporate style,

as compared to pinks and yellows that are more blinding to the eyes (but if you can actually carry these colors,

As much as possible have your outfits pressed and ironed so that you will be able to look totally presentable during the interview process

Crumpled shirts,

crinkles and lines found in your outfit are also checked by some airline management personnel,

and they use these to judge your ability to become a cabin crew member,

Physical Fitness One primary requirement in order to be qualified as a cabin crew member is that you should be physically fit

This not only means that you’re healthy,

but that you are clean and free of underlying health conditions that may affect your performance once you’re on the job

Airline companies are very much particular when it comes to checking the health requirements of their employees,

most particularly with their flight attendants

This is because they don’t want to cause health risks while on the plane

It is much easier to spread a disease in the aircraft because it is a closed environment

a simple sneeze may lead to a flu outbreak within a matter of hours

Physical fitness is part of airline security,

you don’t want to put the lives of your passengers in danger

before applying for a cabin crew position,

you must first undergo a medical examination

A medical examination is performed in hospitals,

diagnostic clinics and other health care facilities

You will be checked by a physician,

urine and fecal samples inspected

Your medical history will also be studied to ensure that you are free of any type of illness that may affect your work as a cabin crew member

If you have been diagnosed with tuberculosis or upper respiratory tract infection,

then you might as well defer your application for the meantime until you have gained full recovery

Aside from the medical examination,

it might also help if you have your teeth checked by a dentist

Airline companies are also very strict when it comes to the teeth of their flight attendants,

and you might be disqualified if you have tarnished teeth

Your chances of being accepted for the job are also lower if you have missing or damaged teeth

If you are really decided to become a

cabin crew member but have bad teeth,

it is best that you have them corrected first before submitting your application

General Knowledge When it comes to preparing your brains for a cabin crew interview,

the first thing you should work on is your knowledge in general information

You must be well-versed in at least today’s pop culture and current affairs,

as these will most likely be tackled during your interview sessions

Topics range between light and funny topics to serious conversations,

thus you should be ready for whatever question that will be thrown at you

It is best that you start reading newspapers from cover-to-cover,

as from newspapers you can broaden your knowledge with what’s happening in the world today

You might also want to watch news programs as they offer up-to-date information that you may use during your interview

Company Study How well do you know the airline company you’re applying at

when you are going to apply as a cabin crew member,

you should also do a research on the airline company you’re going to

“When was Qatar Airways first established

?” This is an utterly simple question,

but if you didn’t even visit the airline’s website before making an application,

then you will definitely not be accepted for the position

You can’t just get hired by your looks alone

the company will also train you in becoming a cabin crew member,

but when it comes to learning about the company background,

you should the research on your own

It is best that you take a day or two researching on the different airline companies around the globe

Read on their profiles,

histories and present performances in the industry

Get to know the key people behind the company operations for each airline,

so that at least you can come up with

a good conversation with your panelists during the interview

Knowing the company background also increases your confidence,

as you have the answer to their questions

How well do your know yourself

? During the cabin crew interview process,

you will have to introduce yourself in different styles and manners

it is best that you already know yourself before heading to the interview,

so that you will not mumble or stutter once you are asked to introduce yourself in front of the panelists and your co-applicants

A lot of applicants have failed the initial interview phase because they were not able to introduce themselves properly and confidently

take the time to reflect and get to know yourself better,

so that you can face your cabin crew interviewers with untainted pride and confidence

Cabin Crew Interview Bloopers: The Taboos and Mistakes You Should Avoid

It is quite normal for us to make mistakes during a job interview

And bloopers take place even in cabin crew interviews

But of course,

you have to minimize these errors as they may lead to negative points in your scorecard,

and your chances of getting hired might be drastically lowered

This chapter gives you a rundown of the mistakes that you should avoid during the cabin crew interview process

By absorbing these points you will be able to play your game better,

and further increase your chances of getting hired

NEVER Come Unprepared Coming unprepared is the most risky thing that you’re going to do during a cabin crew interview

This is actually synonymous to suicide,

as you will do nothing but embarrass yourself in front of your interviewers and your co-applicants

What’s the point of reading through this book if you are coming to the interview unprepared anyway,

? Being prepared is your best tool in the cabin crew interview process

You may not look as pretty or handsome-or even as smart as your competitors,

but if you are prepared for the challenge,

you might just surpass them easily


! Another mistake most cabin crew interview applicants commit is that they sound too rehearsed

you should study for the interview,

but you don’t have to follow a script verbatim

Memorizing your lines can be of disadvantage on your end,

Your answers are limited with the items you memorized

You have no room for creativity

You are always tense and anticipating for questions related to the things you’ve memorized

You cannot be yourself,

thus you will look wooden and cold

Your interviewers would like to know more of the real you,

thus there is no need to memorize your lines and actions once you’re up to face them

Just be yourself,

and have fun during each challenge

Do NOT be Arrogant While confidence is important in the cabin crew interview,

you should know how to control your self-esteem and not transform it into arrogance

During the interview appointments,

you will always stumble upon applicants who are so into themselves to the point that they start to be annoying not only to others,

but to the interview handlers and panelists

Being arrogant doesn’t always mean you have something to brag

most times you only boast about yourself in order to hide your weaknesses,

which will show up once you’re put under the spotlight

it is much wiser to keep quiet and smile

Rather than being arrogant,

you may want to change tactics and instead make friends

Befriend your co-applicants not only to ditch information from them,

but also for you to create a more comfortable atmosphere and reduce the tension in the interview process

This will actually help a lot because once you start talking you no longer feel the pressure as you’re just like conversing with your friends or people you are comfortable with

Arrogance may also lead you to show off negative attitudes and mannerisms

While you are indeed smart and well-dressed,

being arrogant will also make you look snobbish,

and airline personnel do not want that

If you want to be a cabin crew member,

it is important that you are able to imbibe a pleasing personality,

in which you can reach out to others without putting much effort

NEVER Argue with your Interviewer During interviews,

it is an advantage if you can speak your mind naturally,

but not to the point that you will wage a war of words against your interviewer

You don’t have to defend your answers to the death,

Once you’ve stated your point,

Your interviewers are just checking how well you can stand by your thoughts and ideas without actually looking your cool


you’re applying for a job that entails customer empathy

If you happen to be an irate flight attendant,

then you will be easily fired from your job

NEVER Trash Talk Your Former Employer Of course,

it cannot be avoided that during cabin crew interviews you will have talk about your former job

The airline company would like to know how well you fared in your past employment service,

as this will be considered in deciding whether you are qualified to become a cabin crew member or not

You may want to give general details about your former employer,

and as well share some of your best memories your previous company

If in case your interviewer asks why you left,

you can just say that you’re looking for greener pastures,

and that you would like to try something new for a change

There’s no need to trash out your former employer even if you parted ways in bad terms

STOP that Incessant Lying Are you the type who weaves stories just to impress others,

especially when it comes to interviews

? Then better cut that habit when applying for a cabin crew position

This is because you never know what the panelists would ask you

if you start answering their questions with lies,

then you will have to stand by your lies until the end of the whole interview process

It can be very difficult to keep track of your lies,

and sooner or later you will stumble and fall once a tricky question hits your way

And once this happens,

So yes,

when answering interview questions,

When you really don’t know the answer then tell them truth

Being honest pays a lot,

and you can even score good points for simply being real

NEVER be Late for Interviews

you should not be late when coming to interview sessions

The tardiness that you show by coming late will reflect on your overall score,

and it will also affect the impression of your

If you are late for the interview,

you are not only regarded to be tardy,

but as well as unreliable when it comes to real work

As much as possible,

come to the airline office (or wherever is the venue of the cabin crew interview) thirty minutes before your scheduled appointment,

so you can be given priority by your interviewers and not miss out on the lessons,

announcements and perks that might be given out by the company before the start of the cabin crew interview

Just keep in mind these major no-nos and follow the tips stated in this book and you’re all set

Good luck in your cabin crew interview

The Cheat Sheet: Common Cabin Crew Interview Questions for You to Review

To further help you prepare for your cabin crew interview,

here is the list of most common cabin crew interviews that you may encounter

While not all of them will come up during the actual interview,

it is best that you prepare for answers for each question-you’ll never know what the panelists may throw at you

Tell us about yourself

Why do you want to join us

What would you like to do in five years' time

Do you prefer working with others or alone

What are your biggest accomplishments

What are your favorite subjects

Why should we hire you

What are your hobbies

What is the worst feedback you have ever got

What is the most difficult situation you have faced

How do you measure talent

How do/would you optimize performance and lift standards in a team

Have you ever dealt with a customer making an unrealistic demand

How would you respond if you were offered the job

What would you do if you had to deal with an angry customer

What will you bring to the job/company if we employ you

Tell me about the culture at your last company/employer

Tell me about your life at College or University (or even your time in your previous job)

What do you want to be doing in 2/5/10 years time

? Or: Where do you want to be in 2/5/10 years time

What is your ideal job

What did you achieve in your last job

What are your strengths

What are your weaknesses

Tell me about something recently that really annoyed you

Give me an example of when you've produced some poor work and how you've dealt with it

How do you plan and organize your work

How many hours a week do you work/prefer to work

Do you make mistakes

What do you know about our company

Why do you want to leave this job after only four months

What do you think the employee's responsibilities are to the company

Why do you want to change jobs

How would you handle a drunk passenger

Would you seat an incapacitated person in an exit row if the passenger wanted to move to that seat

Would you seat a child in an exit row

Would you ever upgrade a person for first class and if so,

How would you handle an upset passenger

Would you accept a tip

? What would you do if someone asked for your phone number

Why do you think some passengers take their frustrations out on cabin crew,

even though the cabin crew is trying to help them

What would you do if you saw one of your colleagues being deliberately rude to a passenger

What would you do if a commercially important passenger complained that another commercially important passenger is snoring too loudly behind him

there are 60 children on the flight,

How would you deal with this situation

What would you do if the seat belt signs were on and the aircraft is about to take off,

but a passenger insist that he has to kneel down to conduct his prayer due to religious reasons

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